Member Operations Specialist

Details

Posted: 17 November 2025

Location: Remote (US-based; Washington DC Metro Area preferred)

Travel: Occasional travel required

Salary range: $60,000 – $70,000 base salary; bonus based on performance; health insurance; 401k plan with match

The role

The Member Operations Specialist oversees the technical and operational backbone of member engagement. This role serves as the primary administrator for the CRM/AMS ecosystem, ensuring data integrity, scalable processes, accurate billing, and actionable reporting. The Specialist plays a critical role in aligning systems, workflows, and analytics to deliver a seamless and high-quality member experience.

Key responsibilities

CRM / Fonteva / Salesforce Administration

Serve as the primary day-to-day administrator for the CRM/AMS (Salesforce with Fonteva or similar), including user setup, permissions, profiles, and role hierarchy.
Configure and maintain objects, fields, record types, page layouts, validation rules, workflows, and automations to support member lifecycle management.
Manage stakeholder, lead, and membership structures, accounts, contacts, affiliations, subscriptions, renewals, and billing rules within Fonteva.
Ensure system configuration supports member onboarding, engagement tracking, compliance reporting, and renewals.
Troubleshoot system issues, perform routine maintenance, and coordinate with vendors or consultants as needed.

Data Management, Reporting & Analytics

Own data quality and governance, including deduplication, validation, data imports, and ongoing hygiene.
Build and maintain reports and dashboards to track member engagement, program participation, compliance status, survey results, and annual reporting.
Conduct data analysis to support strategic decision-making and member success initiatives.
Partner with internal teams to define reporting requirements and translate operational needs into CRM solutions.

Member Operations & Finance Support

Oversee the end-to-end member invoicing and renewal process within the CRM/AMS, ensuring accuracy and timeliness.
Liaise with finance on billing questions, reconciliations, and reporting.
Support budget tracking and financial oversight related to member dues, programs, or grants.

Member Resource Center & Process Optimization

Manage the structure, permissions, and content uploads for the Member Resource Center or member portal.
Document system configurations, workflows, and standard operating procedures.
Identify and implement process improvements to increase efficiency, scalability, and data reliability.
Collaborate closely with the Member Success team to ensure CRM tools and processes align with engagement goals and member needs.

Qualifications

Required

3+ years of experience in CRM administration, member operations, or client operations roles.
Hands-on experience administering Salesforce and/or Fonteva (or comparable AMS platforms), including configuration and reporting.
Strong understanding of CRM data models, objects, relationships, and data management best practices.
Demonstrated experience building reports and dashboards for operational and leadership audiences.
Strong analytical skills with exceptional attention to detail.
Process-oriented mindset with a focus on efficiency, scalability, and continuous improvement.
Excellent communication skills, with the ability to translate technical concepts for non-technical audiences.
Customer-centric, service-oriented approach.

Preferred / nice to have

Salesforce Administrator certification (or in progress).
Experience managing membership billing, renewals, or invoicing within Fonteva or similar platforms.
Familiarity with integrations, data imports/exports, and third-party tools.
Experience with member portals, web content management, or basic site administration.
Experience supporting budgets, financial reporting, or grant management in a nonprofit or membership-based organization.

To apply

Please send cover letter (not AI-generated, please) and resume to [email protected]

Applications will be reviewed on a rolling basis.

Why join us

At the Tech Coalition, you’ll be part of a passionate team dedicated to addressing one of the most critical challenges of our time.

We offer a collaborative and supportive work environment, opportunities for professional growth, and the chance to make a real difference in the world.

Background

The Tech Coalition unites the global tech industry to protect children from online sexual exploitation and abuse (OCSEA). No single company can tackle this alone – but together, we’re building a safer digital world for children.

As a trusted partner of the tech industry, we focus on strengthening collective capacity to combat OCSEA. Our community shares expertise and pools knowledge to strengthen all links in the chain, enabling companies of any size to access the tools, resources, and collaboration needed to drive meaningful impact.

Employee values

The Tech Coalition seeks to create the optimal conditions for each team member to make their best contribution to the mission. At the heart of this are four core values we expect all team members to exemplify. We are:

Committed to one another and to the work. We dig in and get it done. We own the whole mission.

Capable of purposeful and thoughtful leadership. We are resourceful, well-prepared, organized, and responsible.

Creative in our approach to our mission. We are thoughtful, agile, and innovative. We seek out new and better ways forward.

Kind humans. We are friendly, generous, helpful, and considerate.

The Tech Coalition is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.