Member Operations Specialist

Details

Posted: 17 November 2025

Location: Remote (US-based; Washington DC Metro Area preferred)

Travel: Occasional travel required

Salary range: $60,000 – $70,000 base salary; bonus based on performance; health insurance; 401k plan with match

The role

The Member Operations Specialist will oversee all technical and operational aspects of member engagement. This includes managing and maximizing the CRM system, ensuring smooth invoicing and data integrity, handling analytics, and maintaining the Member Resource Center. This role is critical in ensuring the backend infrastructure supports a seamless and impactful member experience.

Key responsibilities

Own the day-to-day management and optimization of the CRM system (e.g., Salesforce, HubSpot, etc.).
Ensure accurate and timely member data entry, reporting, and segmentation.
Develop and run regular reports and dashboards to track member engagement and program performance.
Conduct data analysis for tracking member progress including survey data, annual reports and member compliance.
Oversee the member invoicing process and liaise with finance as needed.
Manage the uploading and organization of resources within the Member Resource Center.
Identify and implement process improvements to streamline member operations.
Maintain strong documentation of operational workflows.
Collaborate with the Member Success team to ensure CRM tools align with engagement goals.

Qualifications

3+ years experience in CRM management, member or client operations, or similar roles.
Proficiency in CRM platforms (e.g. Salesforce, HubSpot, etc.) and data/reporting tools.
Strong analytical skills with an attention to detail.
Experience with invoicing systems or processes is a plus.
Experience with web design and site management is a plus.
Process-oriented with a drive for efficiency and optimization.
Excellent communication skills: ability to bridge technical, legal, policy audiences; strong written and verbal presentation skills.
Customer-centric and service-oriented.
Demonstrated ability to manage budgets and resources; experience with financial oversight or grant management.

To apply

Please send cover letter (not AI-generated, please) and resume to gro.noitilaocygolonhcetobfsctd-1cb8dc@gnitiurcer

Applications will be reviewed on a rolling basis.

Why join us

At the Tech Coalition, you’ll be part of a passionate team dedicated to addressing one of the most critical challenges of our time.

We offer a collaborative and supportive work environment, opportunities for professional growth, and the chance to make a real difference in the world.

Background

Since 2006, the Tech Coalition has been uniting leading global tech firms to protect children from online sexual exploitation and abuse. Relaunched in 2020, the TC is a rapidly growing coalition of over 55 tech companies, including Google, Meta, Amazon, Apple, Microsoft, OpenAI, Nintendo and Sony, that have made a mutual commitment to support and collaborate for the purpose of eradicating online child sexual exploitation and abuse.

We have combined forces to accelerate the technological innovations that will keep children safe, facilitate information and knowledge sharing amongst our members, advance meaningful dialogue between industry and the broader child protection community, drive industry transparency and accountability, and fund independent research.

Employee values

The Tech Coalition seeks to create the optimal conditions for each team member to make their best contribution to the mission. At the heart of this are four core values we expect all team members to exemplify. We are:

Committed to one another and to the work. We dig in and get it done. We own the whole mission.

Capable of purposeful and thoughtful leadership. We are resourceful, well-prepared, organized, and responsible.

Creative in our approach to our mission. We are thoughtful, agile, and innovative. We seek out new and better ways forward.

Kind humans. We are friendly, generous, helpful, and considerate.

The Tech Coalition is an equal opportunity employer and celebrates diversity. We are committed to creating an inclusive environment for all employees.